COVID-19 Awareness

The health and welfare of our customers and team members are our first priorities, and we are committed to doing our best to keep everyone healthy and safe. We also want to be able to support our customers with their essential automotive needs, including servicing our customers’ vehicles. To balance these two goals, we made the decision to streamline our sales and service processes to limit person-to-person contact at our location. For the next month, we plan to limit the number of employees at our stores, while doing our best to serve your automotive needs. Please go online, call or text us to set-up an appointment for sales or service. We can arrange for the following:

Service pick-up and delivery
Receiving a body shop estimate from the comfort of your home
Buying or leasing a new or used vehicle (also with pick-up and delivery options*)
Ordering parts or accessories to be delivered*
Answering diagnostic questions via email, chat, or phone call

Each vehicle will be wiped down with disinfectant, seat covers, steering wheel covers and gear shift covers. Safety is our main concern, we will be taking every precaution both for our team and you, the customer.

Our hours will be the following:

Sales: 9am to 7pm Monday, Wednesday, Thursday; 9am to 6pm Tuesday and Friday; 9am to 5pm Saturday
Ford Service: 7am to 5pm Monday – Friday
Wholesale Parts: 7:30am to 4pm Monday – Friday, 8am to 2pm Saturday
Quicklane: 7am to 6pm Monday – Friday, 8am to 3pm Saturday
Performance Collision Center: 8am to 5pm Monday – Friday
Auto Credit Builders: 9am to 6pm Monday – Friday, 9am to 3pm Saturday

Given the changing circumstances surrounding COVID-19, please check this page for the most up to date information.

Below are some questions you may have and our answers at this time:

How does Indiana’s Stay at Home Order affect Auto Credit Builders?

On March 23, 2020, Governor Holcomb issued “2019 Novel Coronavirus (“COVID-19”) Stay at Home Order,” which is in effect from Tuesday, March 23, 2020 at 11:59pm, to April 7, 2020. A copy of the Stay at Home Order can be found at this link: https://www.in.gov/gov/2384.htm and FAQ’s can be found at this link: https://www.in.gov/gov/3232.htm. The purpose of the Stay at Home Order is to ensure that the maximum number of people remain in their places of residence to the maximum extent feasible, while enabling essential services to continue, to slow the spread of COVID-19 within the state of Indiana. The Order states that “auto sales, auto-repair, and related facilities” are “Essential Businesses.” The Order also states that “Essential Products and Services means products and services that are necessary” for “Essential Travel and Essential Businesses”. Cars are products necessary for essential travel. The Order “strongly” encourages all Essential Businesses to remain open and requires them to comply with “Social Distancing Requirements.” Social distancing requirements include maintaining at least six-foot distancing from other individuals.

How will Auto Credit Builders comply with the Stay at Home Order?

Auto Credit Builders sales will remain open because we are considered an “Essential Business.” We will continue to accept shipments of new vehicles and parts from the factory, repair vehicles that are currently in service, accept vehicles for service that are in need of immediate repair and conduct vehicle sales online. We will have staff available during scheduled business hours both online and via telephone to assist you with your vehicle needs. We are trying to reduce the number of individuals physically inside the buildings, so a certain number of employees will work from home and others will work staggered hours. Customers are encouraged to contact us online or by phone so that we can arrange to pick up and deliver their vehicles, so customers do not need to leave their residences. Inside the buildings, we will do our best to maintain six feet between all individuals and have hand sanitizers spread throughout the buildings. The health of our team members and customers is our top priority and if it becomes necessary to close some or all of the physical buildings for the well-being of our community, we will.

What other changes has Auto Credit Builders made in its daily operations to ensure a safe environment?

For the last month we have focused on disinfecting all major touch points of our buildings; including door knobs, desks, chairs, keyboards, bathrooms and vehicles. Employees that drive customer vehicles have been asked to wear gloves and replace those gloves each time they get into a new vehicle. We have also asked our nightly cleaning crew to spend extra time in high traffic areas. In order to ensure social distancing, we have put red “X” spots on the floor near our service advisors, sales people desks; to make sure everyone knows the 6 foot mark.

Have you had any cases of COVID-19 in your stores?

We have had no confirmed or suspected cases of COVID-19 within Auto Credit Builders.

When will these changes take effect and for how long will they be in place?

These changes will be effective beginning March 25, 2020. This is a very fluid situation and we will be constantly evaluating our situation both internally and externally. At the very least, these changes will be in place until April 7 or when the Governor lifts the Stay at Home Order.

The good news is that many of the services you need help with are also available online, allowing you to

quickly and easily manage your automotive needs. We are offering quick and simple solutions that are

available online to make self-service as easy as possible. Of course, you’re always welcome to contact us

if you need additional help—anytime, 24/7.

We appreciate your business and loyalty to Pearson Ford, Performance Collision Center, Quick Lane, and Pearson Wholesale Parts. We are committed to implementing recommendations from the health authorities to give you peace of mind as you visit us now and in the future. The health and safety of our guests and employees will always be our most important consideration, especially in these challenging circumstances.

* delivery may be limited based on distance from dealership